AI Call Agent
An Intelligent Voice Agent that Answers Calls, Books Appointments & Handles Support 24/7
A service business was losing leads and overloading staff with repetitive inbound calls — missed calls after hours meant missed revenue.
CodeStratum built an AI call agent that answers every call in a natural voice, books appointments, answers FAQs, and routes complex cases to a human — running 24/7 and syncing straight into the team's calendar and CRM.
The Challenge
Missed calls
After-hours and peak-time calls went unanswered, costing leads.
Repetitive workload
Staff spent hours on the same routine questions and bookings.
Inconsistent service
Call quality and answers varied from person to person.
Disconnected tools
Calls weren't logged into the calendar or CRM automatically.
What We Delivered
Natural voice agent
Human-like conversations powered by an LLM with low latency.
Automated bookings
Schedules appointments directly into the team calendar.
CRM logging
Every call captured, transcribed, and synced to the CRM.
Smart handoff
Escalates complex or sensitive calls to a human seamlessly.
Our Approach & Delivery
- 01
Discovery
Mapped call flows, FAQs, and escalation rules.
- 02
Design
Designed the conversation, voice, and integration architecture.
- 03
Development
Built the voice pipeline, LLM logic, and integrations.
- 04
Testing
Validated accuracy, latency, and edge-case handling.
- 05
Deployment
Connected telephony and rolled out to live calls.
- 06
Support
Ongoing tuning of prompts, voice, and workflows.
Results & Impact
Conclusion
The AI call agent now answers every call instantly, books more appointments, and frees the team from repetitive work — turning missed calls into captured revenue.
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